Frequently Asked Questions

{"@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{"@type": "Question", "name": "Do I need an account to order?", "acceptedAnswer": {"@type": "Answer", "text": "No. You can check out as a guest. You only need your name, phone number and UAE delivery address."}}, {"@type": "Question", "name": "Can I change or cancel my order?", "acceptedAnswer": {"@type": "Answer", "text": "Yes, free of charge, as long as it has not been dispatched yet. Contact us at info@da-ss.com or +971 50 398 1150 with your order number. If you have already paid, we refund the full amount."}}, {"@type": "Question", "name": "Are your products genuine?", "acceptedAnswer": {"@type": "Answer", "text": "Yes. We buy directly from the brands or their official suppliers: Dentissimo and Swiss Energy (Switzerland), Beaming White (USA) and B.Sync (Switzerland). We also supply pharmacies and clinics across the UAE."}}, {"@type": "Question", "name": "How can I pay?", "acceptedAnswer": {"@type": "Answer", "text": "You can pay by card (Visa, Mastercard), Apple Pay, Google Pay or Link, all processed securely by Stripe. You can also pay cash on delivery."}}, {"@type": "Question", "name": "Is paying by card safe?", "acceptedAnswer": {"@type": "Answer", "text": "Yes. Card payments are handled by Stripe, and we never see or store your full card number. Your bank may ask you to confirm the payment with 3D Secure. Card payments appear on your statement as WWW.DA-SS.COM."}}, {"@type": "Question", "name": "Are prices in AED, and are there extra charges?", "acceptedAnswer": {"@type": "Answer", "text": "All prices are in UAE Dirhams (AED). The price shown at checkout is the total you pay. Delivery is free, and there are no hidden fees."}}, {"@type": "Question", "name": "Where do you deliver?", "acceptedAnswer": {"@type": "Answer", "text": "We deliver to all seven emirates of the UAE. We don't ship outside the UAE at the moment."}}, {"@type": "Question", "name": "How long does delivery take, and how much does it cost?", "acceptedAnswer": {"@type": "Answer", "text": "Delivery is free on every order, with no minimum. Orders usually arrive within 2–5 working days. During holidays or busy periods it can take a little longer, and we will let you know. See our Shipping & Delivery Policy."}}, {"@type": "Question", "name": "What if I'm not home for a cash-on-delivery order?", "acceptedAnswer": {"@type": "Answer", "text": "Our delivery team will call or message you to arrange a time. If we can't reach you after two attempts, we may cancel the order."}}, {"@type": "Question", "name": "My order arrived damaged or wrong. What should I do?", "acceptedAnswer": {"@type": "Answer", "text": "Tell us within 7 days of delivery, with your order number and a photo if possible. We'll replace the item or refund you in full, at your choice, and we collect it at no cost to you."}}, {"@type": "Question", "name": "Can I return something I changed my mind about?", "acceptedAnswer": {"@type": "Answer", "text": "Yes, within 7 days of delivery, as long as it is unopened, unused and still sealed in its original packaging. For hygiene reasons we can't accept opened products. We collect the item for a pickup fee of AED 25, deducted from your refund."}}, {"@type": "Question", "name": "How and when will I get my refund?", "acceptedAnswer": {"@type": "Answer", "text": "We process approved refunds within 7 working days. Card and Link payments go back to the same card or account. Cash-on-delivery orders are refunded by bank transfer, or as store credit if you prefer. See our Returns & Refund Policy."}}, {"@type": "Question", "name": "Are the B.Sync and Swiss Energy products medicines?", "acceptedAnswer": {"@type": "Answer", "text": "No. They are food supplements, not medicines. Follow the directions on the label and don't exceed the recommended daily dose. If you are pregnant or breastfeeding, take medication or have a medical condition, ask your doctor before use."}}, {"@type": "Question", "name": "Which product is right for me?", "acceptedAnswer": {"@type": "Answer", "text": "Each product page lists the ingredients and how to use it. For personal advice, write to us or call; we're happy to help. For dental problems, such as pain or bleeding gums, please see your dentist."}}]}